Mobile Banking Application for The Visually Impaired
#InnovativeInteraction
Professional Team Project l Able Labs, Thailand, Collaborated with KBTG l Nov 2016 - 2017 l Role: User Research and UX/UI Co-Design
Context
While more and more services have been moved to mobile applications on touch screen devices that mainly provide visual affordance, it is a significant obstacle for the visually impaired. The goal is to rethink vision-based UI to recreate an experience that empowers everyone to access mobile banking via different human senses.
Outcome
The design won1st prize in the Singapore Fintech Festival 2016 Global FinTech Hackcelerator and then was applied to K PLUS application in Thailand.
The Challenge
How should UX/UI be when designed dedicatedly for other senses, not only for the sight?
Understand
The "Explorer" as the potential user group
In-depth Interview / Concept Testing
Unique characters ( It's not only about the best practice! )
Design Requirements
Confidence, Intuitiveness, and Independence are what users value and what the team aimed to deliver. From these issues, the main characters of the interaction were set to ensure we can meet those values. With 1 Screen 1 Task, the information architect of the application should require users to proceed one step at a time to minimize the decision-making process and decrease error.
Simple four directions interaction mapping should correspond with user affordance and international interaction standards. Lastly, Interface should be designed to be understandable by any alternative sense, Hearing, Seeing, and Feeling.
Design
Natural gesture, Mode-X template and the voice pattern
Information Architecture / Screen Type / Interaction Template
Functions, together with voice guide and possible gestures, were structured into the first-iteration flow. Then the function flow was grouped into sequences and types in order to develop further in a more consistent way. After the first screen flow was draft, several design iterations and usability testings were conducted.
Outcome
K PLUS Beacon - A mobile application to empower people with visual impaired to manage personal financial independently at their own convenience; anywhere, anytime, and any situation”