A solution to improve facility maintenance system in a college community
#GoogleDesignExercise
Individual Project l Google Design Exercise 2020 as a part of a UX/UI design intern application, USA l 1-week duration l 4 - 11 Feb 2020
Context
The prompt given from the challenge is, “A school wants to improve the upkeep of campus facilities by creating a new system for reporting any facilities that may need maintenance or repair. Design an experience that allows students to report building or equipment issues on campus. Consider the process of those filing the report and of those receiving and taking action on the issues.”
Outcome
A conceptual solution consists of 3 main touchpoints: QR tag for existing facilities, Oops mobile application, and signboards for new or under maintenance facilities.
The Challenge
What's if students don't bother reporting facility maintenance issues? How can the 'reporting system' be reframed to ensure the success of facility upkeep?
Understand
Project’s mission, Insights and Design Requirements
Stakeholder Analysis / Domain Research / User Interview / Insight Generation / Design Requirements
Outcome
The design of “Google Oops!” - A conceptual solution consists of 3 main touchpoints: QR tag for existing facilities, Oops mobile application, and signboards for new or under maintenance facilities.
